Refund policy

REFUND & RETURN POLICY

Last Updated: September 25, 2026

We want you to be happy with your purchase from GlutenFree-Supermarket.com.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request an eligible return.

To be eligible for a return, the item must be:

  • in the same condition in which you received it;

  • unused and unopened;

  • in its original packaging; and

  • accompanied by a receipt or other proof of purchase.

Because we sell food products and baking ingredients, opened food products generally cannot be returned unless the product is damaged, defective, incorrect, compromised, or otherwise eligible for a remedy under applicable law.

Starting a Return

Before sending an item back, please contact us at:

sales@authenticfoods.com

Please include your order number and the reason for the requested return.

Approved returns must be sent to:

Authentic GF Foods
1850 W. 169th St., Ste B
Gardena, CA 90247

Please do not send products back without first contacting us. Items returned without prior authorization may not be accepted or may delay processing of your return.

If your return is approved, we will provide return instructions and, when applicable, a return shipping label.

Return Shipping

If the return is due to an item being damaged, defective, incorrect, or otherwise our error, we will cover the reasonable cost of return shipping when a return is required.

For other approved returns, including returns based on a change of mind or products no longer wanted, the customer is responsible for return shipping costs unless we agree otherwise.

Original shipping charges are generally non-refundable for voluntary returns unless required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

Contact us as soon as reasonably possible if:

  • your item arrives damaged;

  • the product is defective;

  • you receive the wrong item;

  • an item is missing from your order; or

  • you believe the product may have been compromised during shipment.

Email sales@authenticfoods.com with your order number and a description of the issue. Photographs of the product, packaging, shipping carton, lot information, or damage may help us evaluate the issue.

If we determine that the product was damaged, defective, incorrect, or otherwise eligible for a remedy, we will work with you to make it right. Depending on the circumstances, this may include a replacement, refund, or other appropriate resolution.

Food Products

For health, safety, and quality reasons, we generally cannot accept returns of food products that have been:

  • opened;

  • partially consumed;

  • used;

  • removed from their original packaging; or

  • improperly stored or handled after delivery.

This restriction does not limit your rights if a product is damaged, defective, incorrectly shipped, unsafe, or otherwise subject to rights or remedies provided by applicable law.

If you have a concern about the quality or safety of a food product, please do not consume the product and contact us at sales@authenticfoods.com.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

If approved, the applicable refund will be issued to your original payment method.

After we issue a refund, your bank, credit card company, or payment provider may require additional time to post the refund to your account.

If more than 10 business days have passed after we notify you that your refund was issued and you have not received it, please contact us at sales@authenticfoods.com.

Exchanges and Replacements

If you received an incorrect, damaged, or defective item, please contact us rather than placing a second order. When appropriate, we may arrange a replacement directly.

For voluntary exchanges, the quickest option may be to return the eligible item and, after the return is approved, place a separate order for the desired product.

Exceptions

We reserve the right to decline a return when an item:

  • was not purchased from GlutenFree-Supermarket.com;

  • is outside the 30-day return period;

  • has been opened or used and is not defective;

  • is not in its original condition;

  • has been damaged after delivery through misuse, improper storage, or handling;

  • cannot reasonably be resold for food-safety or health reasons; or

  • is otherwise identified as non-returnable before purchase.

These restrictions do not affect rights or remedies that cannot legally be waived.

California Consumer Rights

Nothing in this Refund & Return Policy is intended to waive or limit any right or remedy available to a consumer under applicable California or federal law.

Where applicable law provides greater rights than this policy, applicable law will control.

Questions

If you have any questions about a return, refund, damaged product, or order, please contact:

Authentic GF Foods
Operator of GlutenFree-Supermarket.com
Authentic Foods

1850 W. 169th St., Ste B
Gardena, CA 90247

Email: sales@authenticfoods.com
Telephone: 310-366-7612


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@authenticfoods.com.